Finding Qualified Spa Service

American Spas, like cars, are built to last a long while. A durable spa that’s well maintained can last a decade or longer. Still, on rare occasions, hot tubs break down, perhaps due to defective parts or improper care. Here’s everything you need to know about hot tub maintenance and service, as well as the spa manufacturer’s warranty and where to register your American Spa.

Maximizing comfort, relaxation and the health benefits of hot tub therapy has everything to do with proper maintenance. You will need to maintain your spa as per owners manual. If you can fix it without voiding your warranty, you do; however, it is not recommended. Always consult your local, experienced spa servicer before attempting any repair.  Maintenance tasks are fairly easy and necessary. For instance, changing the water in your hot tub and cleaning and replacing spa filters are simple tasks, but if you don’t do both your water may develop an odor and become cloudy or foamy, especially after heavy use. Balancing the water is also important, and technology has made this and other types of maintenance easier than ever.

While maintaining your spa takes very little effort, your highly trained local servicer is always ready to help if you need it. More important, our technical support & customer service team will always be available to handle both minor and serious service issues.

Additionally American Spas comes with solid Warranties and are built to last. To ensure that your Warranty is in fact active you have to register your spa upon arrival. The process of submitting work within the warranty goes a bit like this. You want to make sure that your spa is registered otherwise it does not show up in our internal system as purchased call in to talk to our technical support team and troubleshoot your spa if your spa problem cannot be resolved with a technician over the phone We will call into a local service technician and provide them with your warranty information so that they can file a claim online. Remember you absolutely need to register your spa to activate this whole process.

 

Heres what the American Spa Warranty Covers

5 Years Shell Structural
American Spa™ warrants against the loss of water through the spa’s shell due to defects in materials and / or workmanship.

2 Years Shell Finish 
American Spa™ warrants against cracks, blisters, peeling, discoloration and delamination of interior acrylic surfaces.

2 Years Parts
American Spa™ warrants the spa’s electrical and electronic components, specifically: the control system, pumps and air blowers against malfunction due to defects in materials and/or workmanship. Leaking caused by operating pump while dry is specifically excluded from this warranty.

1 Year Labor 
American Spa™ covers cost of labor for warranty repairs.

1 Year Cabinet 
American Spa™ warrants cabinet panels against cracking and warping. Cabinet surface peeling, blistering, fading, or delamination are specifically excluded from this warranty.

Keep in Mind: Your spa needs a solid and level foundation. The area that it sits on must be able to support the weight of the spa, with water and the occupants who use it. If the foundation is inadequate, it may shift or settle after the spa is in place, causing stress that could DAMAGE YOUR SPA SHELL AND FINISH. *Damage caused by inadequate or improper foundation support is not covered by the warranty. It is the responsibility of the spa owner to provide a proper foundation for the spa. For More Information on this Read Our Pre-Delivery Guide  we also have a blogpost about portable spa delivery.  Also be sure to follow your Owners Manual upon set up and be sure to contact us with any questions or concerns as we are always happy to help.

Finally, always consult our technical support team before taking on a repair yourself. Tackling a problem on your own may cause a more serious problem or even void your warranty, which could increase the cost of repairs down the road. The experienced service technicians are highly trained. Trust them to do a job right the first time. Call us if you have questions or concerns about your spa.

For Filters & Replacement Parts go to Quick Spa Parts 

If you have any questions about your spa contact Technical Support Here or call

Monday-Friday 9am to 4pm Pacific time For assistance

Customer Services (909) 623-8781 Ext. 320

For Tech Support (909) 623-8781 Ext. 312

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